Leak Detection

The quickest and easiest way for you to check for a suspected water leak in your home is to locate your water meter. Your meter is generally located in the basement or utility room near the hot water heater or under the sink in your kitchen. The Company is currently using 2 different types of meters for measuring water consumption – digital and non-digital. Follow these steps to check for leaks in your home.

1. Make sure no water is running anywhere in the house. On the non-digital meter, watch to see if the black triangle or small red dial is moving. If there is movement, this indicates that water is passing through the meter and you may have a leak. Similarly, on the digital meter, a plus sign will be visible on the screen if water is passing through the meter, which may indicate a leak.

2.  The next thing you can do is to write down the read off your meter and then do not use water for a few hours (either when you go out in the morning, or overnight). When you return, read the meter again and see if the numbers have gone up.

3.  The third thing you can try if you suspect you have a toilet leak is to place a few drops of food coloring or dark colored juice in the back tank of the toilet. Do not flush the toilet and wait a half hour or more. If the color seeps into the bowl, you have a leak in that toilet.

If you find a leak, call a plumber immediately to have it repaired. Even a small leak can add thousands of gallons to your water bill and become very costly. Remember, you are always responsible for water that passes through the meter, even if it is the result of a leak. The Company does not reimburse customers for faulty plumbing. If you contact our office after normal business hours and request a service technician come out to your property, there is a $100 after hours fee that will be charged to your account.

Click below for photos of the various meters currently installed throughout our franchise. 

For more helpful information, please visit the US Environmental Protection Agency’s website at https://www.epa.gov/watersense