Bill PaymentBill Payment Information
All customers are billed on a monthly basis according to location. Read cycle and/or billing date can not be altered by the customer. Bills are due upon presentation (21 days from bill date). Past due balances will be reflected on your next monthly bill. If the total amount past due is more than $200 or greater than 3 months past due, you will receive a notification of water discontinuance and a due date for the delinquent balance. A payment arrangement can only be made PRIOR to shut off.
***NOTE: PAYMENTS ARE NOT ACCEPTED THROUGH WWW.DOXO.COM WHEN WATER HAS BEEN DISCONTINUED FOR NON-PAYMENT. THIS IS NOT OUR PAYMENT SITE. IF YOU HAVE A QUESTION, PLEASE CALL OUR OFFICE BEFORE MAKING A PAYMENT***
***DO NOT SCHEDULE PAYMENTS IF YOU RECEIVE A SHUT OFF NOTICE***
The State Low Income Household Water Assistance Program (LIHWAP) can help you pay arrears for your water & sewer bills. The program may also be able to help address tax liens due to water & sewer arrears. To get more information & apply, go to waterassistance.nj.gov or call NJ211 by dialing 211. See below for information on the Winter Termination Program (WTP).
BILLS ARE PAYABLE BY THE FOLLOWING METHODS: In Local Business Office: Payments of check, cash or money order can be made in our local business office which is located at 27 Vanderburg Road in Marlboro.
Mail: Payments can be mailed to our local business office address which is 27 Vanderburg Rd Marlboro, NJ 07746-1418.
Phone: Phone payments can be made by calling our office and selecting Option 2. You can also direct dial 844-943-3981 to pay by phone. There is a fee of $1.90 when paying by EFT (electronic check) and $4.90 when paying by credit/debit card. You must have your account number available to pay by phone.
Electronic Banking through your Bank: Some banks (Chase, Citibank & Wells Fargo) mail a paper check on your behalf when you set up Gordon’s Corner Water Company as a vendor to send electronic payments through your bank’s bill paying system. When paying the bill in this manner, funds are deducted from your account and a check is then mailed to Gordon’s Corner Water Company using the address you provide to them. Please note that payment will not be received in our office on the date your bank removes the funds from your account. When choosing your bank to make payments to Gordon’s Corner Water Company, please use the local business office address in Marlboro shown above. It is also very important that your full 9 digit account number appear on the check. If you receive a shut-off notice, do not use your bank to make payment online since it will not reach our office before the shut-off date.
Electronic Payment Options through our website: *Auto Pay is a FREE feature if payment is taken out of your checking account ONLY. If using a debit or credit card, there is a $3.95 fee. You must register for Auto Pay. Click BILL PAY above and follow the instructions to register an invoice on your account. You must REGISTER AN INVOICE first to register your account. Next, enter payment information (Auto Pay from a checking account is free; from a debit/credit card incurs monthly fee). After that information is entered, you must then select Auto Pay. Auto Pay drafts the payment on the due date of bill each month (you cannot select due date!) If making a one-time payment through our website, a fee of $.95 is added to the cart when using a checking account and $3.95 when using a debit or credit card. Scheduled payments incur a fee. Payers can now use the app for Google Pay, Apple Pay, Paypal or Venmo on a laptop, tablet or other mobile device to make one-time payments. Fee applies to all one-time payments, regardless of how payment is made. You must make payment through our site to use these payment methods.
Drop-Box: There is a blue mail box outside the local business office that can be accessed at anytime. Payment can be dropped in the box in an envelope without a stamp. The box is checked twice daily around 8:30 am and again after noon. To ensure that your payment is processed correctly, write the account number and address in the memo section on your check or money order. DO NOT LEAVE CASH IN THE DROP BOX!
Past-Due Bills Please respond to any and all shut-off notices by calling our Customer Service Department immediately at 732-946-9333 even if payment has already been sent. If you need to make a payment arrangement that extends beyond the due date on your bill, please call our Customer Service Department as soon as possible so we can work with you on a payment plan PRIOR to shut off. Please do not send in a partial payment without notifying our Customer Service Department or you could be subject to termination on the past due balance. A grace period of 15 days is given after the original bill due date before a second and final notice is mailed. You have 15 days to pay the past due balance after receiving the final notice or the service will be disconnected. At the discretion of the Company, a courtesy phone call and/or door tag will be given prior to the actual shut-off date. On shut off date, a technician will knock on your door and provide you a copy of your shut off notice. If you are shut-off, you will need to provide payment of your past due balance prior to the restoration of service. In addition, a deposit will be added to your account to secure future bills. You will also be charged a reconnect fee to restore service of $50 during normal business hours or $100 after normal business hours. If you do not contact the Customer Service Department BEFORE the shut-off date printed on the final notice and payment has not posted to your account by 8:30 am on the morning of the shut-off date, the service will be disconnected. In order to get service reconnected, payment will need to be made in our office, by *phone or through our *website (click blue box or on Bill Pay above *service fee applies) and a turn-on fee will be added to your account as stated above. An account will be sent on to a collections agency after a customer has moved and a final balance is left unpaid.
Turn off for No Application for Water Service Gordon’s Corner Water sends the customer an Application for Water Service (Existing Service) when a new account is started. The application must be signed and returned to our office within thirty (30) calendar days of mailing. We offer a generous grace period for return of the application, but if after the 2nd Notice we do not receive your signed application, we must discontinue water service. There is a reconnect fee of $50 during normal business hours and $100 after normal business hours. Please click below if you need a copy of the application.
Winter Termination Program (WTP) If you are having trouble paying your electric, sewer and/or water bills, you may be eligible to participate in the State’s Winter Termination Program which runs from November 15th through March 15th (view our letter to Customers here).
To find out if you are eligible for the WTP, view the flyer by clicking here. To view the Self-Certification Form, click here. The Self-Certification Form can be sent via email to firstname.lastname@example.org.