We read the meter via a remote device attached to the outside of your house that is directly connected to the inside water meter. If we cannot read the meter for any reason (locked gate, overgrown shrubs, damaged remote) we will leave you a door tag for you to call in the inside meter reading. You should call us as soon as you receive a tag in order to have the problem corrected and to give us your inside read so your bill can be calculated based on actual consumption.
If we cannot reach you before the bill is generated, you will receive an estimated bill based on your past consumption history with us. You are responsible for all water consumed registering on the meter located inside your house. If there is a problem with the remote or estimated read, it is the inside reading that will be used in determining your actual bill.
Your meter is generally located in the basement or utility room near the hot water heater or under the sink in your kitchen. The meter has seven (7) digits with the last one being a 0. There is a small triangle in the center that spins when water is running through the meter. It is always a good idea to know where your water meter and shut-off valve is in case of an emergency.
ESTIMATED READS Due to Incliment Weather
We do our best to read all water meters each and every month or quarter and try not to estimate bills unless absolutely necessary. Please understand that the safety of our staff is our top priority and your bill will be corrected as soon as it is safe for them to access the remote devices when the snow melts. Thank you for your understanding.