1. All customers are billed monthly based on location. You can not alter the cycle your house is read in or your bill date.
Bills are due upon presentation (16 days from bill
date). Past due balances will be reflected on your next monthly
bill. If the total amount past due is $100 or greater, you
will see a notification of water discontinuance and a date
the balance is due by to avoid this inconvenience.
are payable by the following methods:
All payments should be mailed to our local business office:
27 Vanderburg Rd Marlboro, NJ
Some banks (Chase, Citibank & Wells Fargo) still send us a paper check on your behalf when you set us up as a vendor electronically using your bank's on-line bill payment system.
If you pay your bills in this manner, your funds are deducted from your account and
a check is then mailed to us using the address you
provide to them. We do not recieve payment on the date your bank removes the funds from your account.
We have given up our lock box payment processing service so that all payments are processed in our local Marlboro office. This will cut down on processing time and get your payments applied to your account within a few days. If you have not done so already, please update your on-line banking mail address immediately to avoid future delays in processing.
27 Vanderburg Rd Marlboro, NJ 07746-1418
If you chose to use your bank to make payments to us, please use our local address in
Marlboro given above and do not wait until you receive a shut-off
notice to pay on-line. It is also very important that your
full 9 digit account number appear on the check.
We have a blue mail box outside our administrative office:
27 Vanderburg Rd
You can access
it anytime, just drop your payment in an envelope without
a stamp. We check the box twice a day around 8:30AM and again after noon. Please be sure you write your
account number and address on your check. If you need to pay in cash or money order, please make sure it is placed inside a sealed envelope with your information written clearly on it so we credit your account correctly.
need to make a payment arrangement that extends beyond the
due date on your bill, please call us as soon as possible
so we can work with you on a payment plan. If you wait until
you are about to be shut-off or after you are shut-off, you
will need to provide payment in full and a $100.00 deposit
to secure future bills. Please do not send in a partial payment
without letting us know or you could be subject to termination
on the balance.
You are given a 10-14 day grace period before a second and
final notice is mailed. You have 10 days to pay on this notice
or your service will be disconnected. If your credit history
with us is good, we will attempt to call you or leave a door-tag
2 days before the actual shut-off date. Please respond to
any and all shut-off notices by calling our office immediately
at 732-946-9333 even if you have already sent payment.
If you do not contact us BEFORE
the shut-off date printed on your bill and we do not have
your payment posted to your account on the morning of the
shut-off date, you will be disconnected. In order to get service
reconnected, payment will need to be made in our office and
a turn-on fee will be added to your balance.
We do not charge interest on past due balances and we do not
report your credit history to the major credit agencies. An
account will only be sent on to a collections agency after
a customer has moved and a final balance is left unpaid.
Electronic Payment Options:
For all payment options, please click on the link below: